Frequently Asked Questions

Booking

Is it necessary to book?

We recommend you book, especially in the busy summer months and school holidays as we cannot guarantee availability. However if you haven’t made a booking in advance we’ll try to accommodate you subject to availability. You can book either online, or contact our friendly team on 01904 393943.

Can I book a specific pitch?

Sorry no, all our pitches are allocated at time of arrival.

Do I need to pay a deposit to secure my booking?

Yes, all bookings require a £20, non-refundable deposit. The balance is payable on arrival at the site.

What methods of payment do you accept?

We accept cash and all major credit cards including Visa, Mastercard, Maestro, American Express and Electron.

Can I change my arrival/departure dates?

This is possible if we have the availability.

Do you allow commercial vehicles on site?

Sorry, no we don’t allow any commercial vehicles onto the Flaxton Meadows campsite.

Do you allow visitors?

Yes guests are welcome to visit you at Flaxon Meadows during your stay at the site. There’s a small charge for each adult guest and vehicles. All guests must report to Reception on arrival. Any guests are asked to have left the campsite by 18:00.

Cancellations & Refunds

Will I be charged for cancelling my booking?

If you cancel your booking you’ll lose your non-refundable booking deposit.

Can we get a refund if we leave early if the weather is bad?

Sorry, we don’t offer refunds for early departures.

How can we get a refund?

We currently don’t offer refunds but we can transfer your booking to an alternative date if availability allows.

Arrivals & Departures

What time can I check in from on arrival day?

Check-in times at the Flaxton Meadows campsite are 14:00-18:30. Appointment times are strict and must be adhered to due to Covid requirements.

What time do I need to leave on my departure day?

We ask guests to leave by 11:00 on the day of departure. If you’d like to delay your departure time please check with Reception to see if there’s availability. This is this is subject to an additional charge of £8.00 during low season, £10.00 during mid season and £12 during high season.

What should we do if we need to leave before Reception is open?

Please inform Reception of your departure time and we’ll assist with your departure.

General Camping Information

Does Flaxton Meadows offer Wi-Fi?

Yes,  Flaxton Meadows offers FREE Wi-Fi to all its visitors.

Are camp fires and BBQs allowed?

Open fires, fire pits or wood-burning are not permitted on-site as we have many trees throughout the site.

However, small charcoal burning BBQs are allowed but must be raised off the ground and extinguished by 22:00.

Can I park my car next to my pitch, log cabin or glamping pod?

One car is permitted to park adjacent to the tent, pod, cabin, caravan or motorhome. There are additional car parking spaces on site but these are subject to availability during your stay.

What is your noise policy?

The noise level of radios, televisions, music systems or musical instruments must be kept at a level that doesn’t annoy other site users. We ask for quiet between 22:00 and 08:00. Please respect other campers who may be trying to sleep. We are a family site with respect for wildlife. We will not tolerate anti-social behaviour or language. Anyone causing a disturbance will be asked to leave and no refund will be given.

Do you have disabled facilities on site?

We have disabled toilet and shower facilities on the site, please advise us when making your booking if you require the use of these facilities and we’ll try to allocate a pitch as close as possible.

Do you have caravans or tents for hire?

Sorry we don’t hire out caravans or tents. However we do have four berth cabins or two berth cocoons that can be hired.

Can I hire camping equipment, travel cots or sleeping bags?

Sorry we don’t have tents, travel cots or sleeping bags for hire. Our shop however does stock some basic camping equipment that you can purchase.

Can I buy gas bottles from the site?

We stock Butane and Propane Calor Gas bottles in a variety of sizes. Prices are available from the reception.

Are pets allowed on the site?

We welcome well behaved small dogs, but they must be kept on leads at all times. Dogs must be kept in the caravan, motorhome or tent at night. No dog is to be left unattended outside a tent, caravan or motorhome.

Are dogs allowed in the cocoons or cabins?

Unfortunately we don’t allow dogs into any of our cocoons, cabins or buildings on site.

Are there specific dog walking areas?

There are no specific dog walking areas; but the site does have a nature trail where dogs are welcome, we just insist that dogs are kept on a short leads at all times and are not allowed in the children’s play area. Owners must clear up after their dogs.

What coins do I need to operate the launderette?

The machines in the launderette require one-pound coins (£1).  Please bring your own washing powder.

Check availability online